Shopping for the perfect pair of UGGs can sometimes be tricky, especially when ordering online. Whether your boots don’t fit quite right or you’re not completely satisfied with your purchase, understanding UGG return policy is essential.
This information is about everything you need to know about UGG Return Policy & Refund or exchange products in 2025.
What is UGG Return Policy Window and Basic Requirements
The foundation of UGG return policy is straightforward but comes with specific requirements.
Here’s what you need to know before initiating a return:
- Returns must be made within 30 calendar days from the date you receive your order
- Items must be unworn, unwashed, and in their original condition
- All original tags must remain attached
- The original packaging, including the shoe box, must be intact and undamaged
- The shoe box should never be used as the shipping container
Return Methods and Processing Times
| Return Method | Processing Time | Cost | Requirements |
| Online Returns | 2-5 business days | Customer pays shipping | Original order number needed |
| Store Returns | Immediate | Free | Original receipt required |
| International Returns | 7-10 business days | Customer pays shipping | Contact customer service first |
| Faulty Items | 2-5 business days | Free shipping | Photos of defect required |
Step-by-Step Guide to Initiating an Online UGG Return Policy
Getting your return started is simpler than you might think.
Here’s how to do it:
Step#1. Visit UGG’s official website and navigate to the returns section
Step#2. Enter your order number and email address
Step#3. Select the items you wish to return
Step#4. Choose your preferred refund method
Step#5. Print your return label (if provided)
Step#6. Package your items securely
Step#7. Ship your return
Special Considerations and Fees
Understanding the various fees and special cases can help you avoid surprises:
Restocking Fees
- UGG Direct: $5 per item
- UGG Originals: $10 per item
- Clearance items: No returns accepted
Shipping Costs
- Standard returns: Customer responsibility
- Faulty items: Free return shipping
- International orders: Original shipping costs non-refundable
Exchange Options and Process
While direct exchanges aren’t always available, UGG offers several options:
Size Exchanges
If you need a different size, you have two main options:
- Return the original item and place a new order
- Contact customer service for assistance with an exchange
Color Exchanges
For color preferences:
- Follow the same process as size exchanges
- Be aware that inventory availability may vary
- Price differences may apply
Refund Methods and Timing
Understanding when you’ll receive your refund can help manage expectations:
Credit/Debit Card Refunds
- Processing time: 2-5 business days after return approval
- Additional bank processing time: 3-10 business days
- Total timeline: 5-15 business days
Store Credit Options
- Immediate availability upon return approval
- Valid for 12 months
- Can be used online or in-store
Handling Special Situations
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Document the issue with photos
- Contact customer service immediately
- Receive free return shipping label
- Expect priority processing
Holiday Returns
During the holiday season (typically November through January), UGG often extends its return window.
For the 2024-2025 holiday season, special considerations include:
- Extended return window through January 31, 2025
- Same condition requirements apply
- Original receipt or gift receipt required
Tips for a Successful Return
To ensure your return goes smoothly:
- Keep all original packaging and tags
- Try on shoes on clean, carpeted surfaces
- Document the condition before returning
- Take photos of the packaging process
- Get tracking information for your return
What Happens to Worn Items?
If your return is deemed worn, several outcomes are possible:
- Return denial and item sent back
- Partial refund option
- Exchange opportunities (case-by-case basis)
- Store credit at a reduced value
International Return Considerations
For international customers, additional factors come into play:
- Longer processing times (7-10 business days)
- Customs fees non-refundable
- Country-specific restrictions may apply
- Documentation requirements vary by region
Updates for 2025
UGG has implemented several policy updates for 2025:
- Enhanced digital return portal
- Expanded free return shipping promotions
- New sustainability initiatives for returns
- Improved exchange process
- Additional return locations through partner stores
Finally
UGG Return Policy aims to balance customer satisfaction with business practicality. While the 30-day window and condition requirements are strict, the process itself is straightforward and user-friendly. Keep your original packaging, be mindful of the return window, and document everything for the smoothest possible experience.
When in doubt, contact UGG’s customer service for clarification. They can provide the most up-to-date information and help with any special circumstances not covered by the standard policy.
Remember that policies may vary by region and season, so always check the current terms when making a purchase. With this knowledge in hand, you can shop confidently, knowing exactly what to expect if you need to make a return or exchange.
For More Brand/Business Policies Update Visit Return Policy Buzz
