Nike Return Policy 2025: Everything You Need to Know

Nike return policy is designed to ensure customer satisfaction with their products. We share this information is about the Nike return policy in 2025, including the return window, condition of items, membership benefits, and exceptions.

General Nike Return Policy 2025

Nike allows customers to return items purchased on Nike.com and in the Nike App. The key aspects of the return policy include:

• Return Window: You have 30 days from the shipping date to return your Nike.com order for any reason.
• Condition of Items: After 30 days, products must be unworn and unwashed. Nike emphasizes that items should be in their original condition, with no signs of wear3.
• Nike Membership: Nike members enjoy free returns.

Step-by-Step Return Process

Here are the steps to return an item to Nike:

Online Returns:

1. Download a prepaid return label from Nike.com.
2. Pack your shoes with the return form.
3. Attach the label to the package.
4. Drop off the package at any UPS location.

In-Store Returns:

1. Return items to a Nike store with your packing slip or order number.
2. Exchanges or refunds can be issued at the store
3. Refunds to PayPal accounts may be given as a gift card at the manager’s discretion.

Special Cases

• Defective Items: Nike offers a 2-year warranty against material or workmanship flaws. To file a warranty claim:
  • Gather the manufacturer date from the shoe tag.
  • Have proof of purchase available.
  • Contact Nike customer service.
• Custom Products: NIKEiD and Custom Converse products can be returned for any reason within 30 days.
• Guest Orders: Orders placed as a guest will have a return fee of ₱500 subtracted from the refund.

Exceptions to the Return Policy

Nike reserves the right to deny returns that do not meet the specified criteria.
Specific exceptions include:

• Items bought at Nike Clearance stores are not eligible for returns.
• Nike products purchased from other retailers cannot be returned to Nike.
• Apple Watch Nike+ and AppleCare: Must be returned within 14 days of delivery.
• Nike Golf Clubs: Can be returned within 90 days of the ship date.
• NIKEiD and Custom Converse products: Can be returned for any reason within 30 days.
• Underwear: Cannot be returned unless defective.
• Equipment: Must be unused and in its original packaging.
• Apparel: Must be unworn with tags still attached.

Returning Worn Shoes

Nike return policy generally allows returns of worn shoes within 30 days of the shipping date3. After this period, returns are typically accepted only for items that are unworn and unwashed. However, if shoes show significant wear, Nike may deny the return unless the defect is due to a manufacturing issue, in which case Nike will likely accept the return.

Steps to Return Defective Shoes

1. Check for potential refurbishment: Determine if your shoes are eligible for the Nike Refurbished Program.
2. Gather Information: Note the manufacturer date from the shoe tag and have proof of purchase available.
3. Contact Customer Service: Reach out to Nike through their customer service page. Provide details about the defect and photos if requested.
4. Follow Instructions: Nike will guide you through the return process and may send a prepaid return label.
5. Return Options:
   • Online Return: Download a return label from Nike.com, pack the shoes with the return form, attach the label, and drop the package off at any UPS location.
   • In-Store Return: Bring your packing slip or order number to a Nike store to exchange the shoes.

Summary Table: Nike Return Policy 2025

Aspect	Details
Return Window	30 days from the shipping date
Condition of Items	After 30 days, must be unworn and unwashed; original condition required
Membership	Nike members enjoy free returns
Online Returns	Prepaid label from Nike.com, pack with return form, drop off at UPS
In-Store Returns	Return with packing slip or order number; exchanges or refunds available
Defective Items	2-year warranty; provide manufacturer date and proof of purchase
Custom Products	NIKEiD and Custom Converse can be returned within 30 days for any reason
Guest Orders	A return fee of ₱500 will be subtracted from the refund
Clearance Items	Not eligible for returns
Apple Watch Nike+	Must be returned within 14 days of delivery
Golf Clubs	Can be returned within 90 days of the ship date
Underwear	Cannot be returned unless defective
Equipment & Apparel	Must be unused/unworn with original packaging and tags

Finally

Nike return policy in 2025 aims to balance customer satisfaction with practical considerations. By understanding the specific guidelines and exceptions, customers can ensure a smooth return process, whether for online or in-store purchases. Always ensure to check the most current policy on Nike’s official website or contact their customer service for any clarifications.

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