Hobby Lobby Return Policy | Refund | Exchange | Expanded

Shopping at Hobby Lobby can be an exciting experience for craft fans and home decorators alike. However, sometimes purchases don’t quite meet our expectations or needs. Understanding the store’s return policy is crucial for a hassle-free shopping experience. This information is about everything you need to know about Hobby Lobby return policy, from basic rules to special circumstances.

Quick Reference: Return Policy Basics

Policy Element	Details
Return Window	90 days from purchase date
Receipt Required?	Preferred but not mandatory
Original Packaging	Required for most items
Online Returns	Mail-back option available
Store Returns	Available at any location
Refund Methods	Original payment method or store credit
Bulk Returns	Special process for orders over $250
Processing Time	Up to 2 weeks for online returns

Standard Return Policy Overview

Hobby Lobby maintains a customer-friendly return policy that gives shoppers ample time to decide if their purchases meet their needs. The standard policy provides a 90-day window from the date of purchase for returns, applicable to both in-store and online purchases.

In-Store Returns

When returning items to a physical Hobby Lobby location, customers can expect:

• Immediate processing of returns
• Multiple refund options (original payment method or store credit)
• Personal assistance from store associates
• No appointment necessary

Online Returns

For items purchased through HobbyLobby.com, the process includes:

• Completing a return form
• Shipping items back to the designated return center
• Tracking available for shipped returns
• Refund processing within two weeks of receipt

Return Methods and Refund Options

With Receipt

The most straightforward way to return items includes:

• Full refund to original payment method
• Option for store credit if preferred
• Quick processing time
• No additional documentation required

Without Receipt

While returns without receipts are accepted, they come with specific conditions:

• Store credit issued at current selling price
• Valid photo ID required
• Based on lowest price in last 60 days
• Subject to store management approval

Special Circumstances and Exceptions

Excluded Items

Not all items qualify for returns. Here’s what you can’t return:

• Custom-made or personalized items
• Opened craft supplies (fabrics, yarns, ribbons)
• Most opened electronic machines
• Gift cards
• Select clearance items
• Jewelry making kits once opened
• Custom framing orders

Bulk Purchase Returns

For large orders exceeding $250, Hobby Lobby has implemented a specific return process:

Documentation Requirements:

1. Original order confirmation
2. Return form
3. All original packaging and materials

Shipping Process:

1. Must be returned via mail
2. Customer covers shipping costs
3. Special handling required
4. Specific mailing address for bulk returns

Additional Considerations:

1. 20% restocking fee may apply for seasonal items
2. Individual items from bulk orders can be returned in-store
3. Processing time up to two weeks

Exchange Policy Details

Hobby Lobby’s exchange policy differs between in-store and online purchases:

In-Store Exchanges

• Direct exchanges available
• Same-day processing
• No additional fees
• Original receipt preferred but not required

Online Purchase Exchanges

• No direct exchange option
• Must return original item
• Place new order for desired item
• Subject to standard shipping fees

Processing Times and Refund Expectations

Understanding when to expect your refund helps manage expectations:

In-Store Returns

• Immediate processing for credit card refunds
• Same-day store credit issuance
• Cash refunds for original cash purchases

Online Returns

• Up to two weeks processing time
• Tracking available for shipped returns
• Email confirmation upon refund processing
• Additional time for bank processing

Special Considerations for Seasonal Items

Seasonal merchandise, particularly holiday decorations, may have unique return requirements:

• Stricter return windows
• Possible restocking fees
• Bulk purchase restrictions
• Special packaging requirements

Tips for Smooth Returns

To ensure the most efficient return experience:

Keep Original Packaging:

1. Maintain all tags and labels
2. Store original boxes and containers
3. Preserve instruction manuals
4. Save all accessories

Retain Receipts:

1. Take photos of paper receipts
2. Save digital copies of online orders
3. Store email confirmations
4. Keep gift receipts when applicable

Check Item Condition:

1. Ensure items are unused
2. Maintain original condition
3. Include all components
4. Document any defects

Customer Service Support

Hobby Lobby provides multiple channels for return-related assistance:

• In-store customer service desks
• Phone support (1-800-888-0321)
• Online help center
• Email support for complex issues

Finally

Hobby Lobby return policy balances customer satisfaction with practical business operations. While the 90-day return window provides ample time for most returns, understanding the specific requirements and exceptions can help ensure a smooth process. Whether returning in-store or by mail, maintaining original packaging and receipts will always facilitate the easiest returns.

For the best experience, always:

• Review return policy before making large purchases
• Keep all original packaging and receipts
• Act within the 90-day window
• Contact customer service with specific questions

Remember that while the policy is generally customer-friendly, certain restrictions exist to maintain product quality and prevent misuse. By following these guidelines and understanding the process, you can shop with confidence knowing your options for returns and exchanges at Hobby Lobby.

For More Brand/Business Policies Update Visit Return Policy Buzz