Changed your mind after buying a product(s) and now want to give it back? But find the information scattered all over and can’t find what you are looking for?
Well, then here we provide with you the complete information on the American Eagle Return Policy all at one place. Go through it and let us know your views on it in the comments section below.
The American Eagle Return Policy
According to the American Eagle Return Policy, if you return the product(s) within 60 days, you are entitled to a full refund on the purchase. But the best thing is that even if this period passes, you can still return the product(s) between 61 to 90 days and get store credit for the return. Same is been applied on Yoox.
| American Eagle Return Policy | |
|---|---|
| Return Period | 90 Days |
| Return Method | In-store & Online |
| Exchange Period | 90 Days |
| Exchange Method | In-store & Online |
| Refund Period | 2-3 Days |
| Refund Method | As per the original mode of payment |
| Official Website | American Eagle Return |
| Contact Number | 1-888-232-4535 |
Now, it does not matter if you bought the product(s) online, by phone or in the store. Their return policy states that you can always return or exchange them at any AEO, Aerie, AEO Factory or Tailgate store that is in the United States of America.
American Eagle Refund and Exchange Process in the US
We will now discuss how to exactly return a product(s) bought from American Eagle. If you are not satisfied with the product(s) that you buy from there, we will here show you step by step how it is done.
Ways to Return a Product(s)
How can I return the item(s) that I purchased from American Eagle?
The American Eagle Return Policy states that you can mainly return a product(s) to American Eagle in two ways. You can return it either in their store or return it by shipping it back by mail. You can return product(s) that you bought from americaneagle.com or in-store to their store, but not vice-versa. Now you must return their product(s) within 60 days from the purchase/delivery for a full refund. In case the period gets over, you can still return it within the 61 to 90 days period and get store credit for it. It remains the same as Sears.
Return By Mail
If you received the order by mail, it is really easy to send them back. Just follow the following simple steps:
- Put the product(s) in a sturdy box and firmly seal it. If possible, use the original packaging. Cover all the labels on it except the shipping label. You can print your free shipping label here.
- Be sure to stick the label to the largest side of the package. Do not make any changes to the label.
- You will then have to indicate the product(s) that you are returning and also the reason which has prompted you to return the product(s). Mention all of this on the invoice.
- You can then choose a mail carrier, pay for the postage and then send it to the address below
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
Return it In-Store
You can return your in-store as well as online purchase to the American Eagle Outfitters store for free.
Returning the product(s) in the store is quite easy. Just follow the steps written below:
- Find the nearest store near you.
- Go to their Customer Support Desk(CSD) or contact them at 1-888-232-4535.
- You can then return your product(s) there along with its original packaging(if possible) and the receipt.
- The credit to your account will probably appear within 1-2 billing statements.
Please Note
- For exchanging or returning item(s) purchased online at an American Eagle Store, you must take the invoice with your order and the credit card that was used at the time of the original purchase. The invoice will serve the role of a receipt. According to the American Eagle Return Policy, if you do not have an invoice, the current price of the item will be credited to you by American Eagle in the form of its gift card.
- The shipping cost is non-refundable.
American Eagle Corona Virus Response
Due to coronavirus, it has been difficult to keep the stores open so American eagle took the step to close it down and the situation settled just a little bit. They are still analyzing the best time to reopen. Although they will open it with necessary precautions like temperature check and masks and social distancing, also open them at a slow rate.
American Eagle Exchange Policy
To exchange the product(s) that you bought from American Eagle, you can first print the exchange form from the Track Order page. Once you find your order, you can click on the “Get a Return Label” link to get started.
Please Note
- You cannot process exchange requests for orders paid with cash, PayPal or gift cards.
American Eagle Refund and Exchange Process in Canada
Return By Mail
If you want to return the items by mail, it is really simple:
- Pack the product(s) that you are returning in the original packing if possible.
- Show all the product(s) that you are returning indicating why you are returning on the invoice.
- Select any mail carrier to ship the product(s).
- You will then have to pay for the postage and then send it on the underwritten address:
American Eagle Outfitters
450 Courtneypark Drive West
Mississauga, ON L5W 1Y6
Return In-Store
To return the product(s) in-store, follow the below-written steps:
- Go to the store and get in touch with the Customer Support Desk(CSD).
- Provide them with the original receipt and packaging(if possible).
- They will then credit you in probably 1-2 billing statements.
Please Note:
- The American Eagle Return Policy states that orders placed in the store and returned to their distribution center will all be processed in the United States Dollar, except the cash and debit transactions. They will be refunded in CAD though mailed check.
International American Eagle Refund and Exchange Process
There are some of the different methods by using which, any of the customers can easily complete their Refund & Exchange Process. Which also matches with Anthropologie.
Return By Mail
Follow the steps to return your product(s) by mail:
- Pack all the items in the original packaging if possible.
- Show the reason of your returning the product(s) and the product(s) that you are returning.
- Pay the postage after choosing a mail carrier.
- Ship it to the address below:
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
Please Note
- The shipping costs of the returns are non-refundable.
- The C.O.D. returns are not accepted by American Eagle.
- You will be refunded in up to 5 weeks from the day the package is mailed.
- The credit will probably appear in your account within 1-2 billing statements.
- According to the American Eagle Return Policy at this time, exchange orders are not available for international customers.
- If you return your online order, the amount of the merchandise will only be refunded to you. Tax, duty costs and shipping costs will not be refunded to you.
- If you pay in a currency other than the US Dollar, AE will issue you an AE Gift Card in US Dollar for the refund amount.
Terms and Conditions for Returns
- aeo.in won’t be responsible against incorrect fund transfer for returns arising due to wrong input by the customers.
- You will be refunded only and only once the returned product(s) reaches the warehouse.
- You will be issued the credit within 2-3 business days of American Eagle receiving your product(s). The initiation of the prepaid fund will take place within 2 working days of them receiving the product.
- Ensure that the product(s) is firmly sealed so as to avoid damage in transit. American Eagle will take no responsibility for the damage that takes place in transit.
- You will have to use separate packets for items from separate orders.
FAQs
What is the CSR number of American Eagle?
Its CSR number is 1-888-232-4535.
How to track my order?
You can track your order ae.com/trackorder?cm=sIN-cINR
Can I return a product(s) that I bought online in their store?
Yes you can do so.
In how many days do I have to return the product(s)?
You can return the product(s) within 60 days to get a full refund. Even after that you can return it between 61-90 days and get store credit.
Summing Things Up
We hope that you got all the information on the American Eagle Return Policy that you were looking for at one place itself.
You can visit our website for more return policies. We have made return policies on stores like Ross Stores Return Policy, Old Navy Return Policy, Mary Kay Return Policy And David’s Bridal Return Policy.