Returning any of the items purchased from Ace Hardware has become easier. A customer can easily return any of the hardware products under the Ace Hardware Return Policy. The company will help you in all the possible ways to return your product and get a refund back. Just go through this page.
About Ace Hardware Return Policy
Ace Hardware Return Policy will help you to return your product. You need to keep in mind that you will only have 30 days from the day of your purchase to return back your product. Product must be in unused condition at the time of return. The company will help you to get the best refund for your product. Opened or used product is not returnable.
| Name | Ace Hardware |
| Location | Various locations; consult local store for specific policies |
| Return Period | 30 days from the original purchase date |
| Return Method | Return to Ace retail store or contact Customer Care at 888-827-4223 for alternative instructions |
| Exchange Period | 30 days from the original purchase date |
| Exchange Method | Return to Ace retail store or contact Customer Care at 888-827-4223 for alternative instructions |
| Refund Period | 3 to 5 business days after processing the return |
| Refund Method | Original form of payment or store gift card if the original form of payment is unavailable |
| Official Website | acehardware.com |
| Contact Number | 888-827-4223 |
Exception For Return
- 30 return policy doesn’t include Gift cards, gas-powered outdoor equipment or Magnolia home paint.
- Rewards for product purchase in whole or in part with one or more rewards will be forfeited.
- Gift cards are not returnable.
- An undamaged product is not refundable such as Magnolia Home Paint, as because product purchases from acehardware.com are nonreturnable products.
- In case there is any damage in Magnolia Home Paint or its wrong item/color please contact Customer care 888-827-4223.
- Items such as tillers, mowers, blowers, generators, chainsaws, edgers, tractors, as well as all the other gas-powered equipment can be returned within 30 days.
- Once gas and oil been put in the gas-powered outdoor equipment cannot be returned, in that situation cannot be returned. Even if the equipment is drained of these materials then also. Contact the manufacturer for more details.
- The manufacturer will provide you claim accordingly to the manufacturer’s policies.
- To get information about authorized service center contact at 1-866-290-5334 to get their location.
- Final sale for clearance items.
- Products such as hazardous material, flammable liquids or gasses can only be returned to the local Ace store.
- Deliver items such as delivered or assembled to store only from where it was delivered or assemble.
- Minimum 15% re-stocking fees will be charged at a minimum of $20, for items that are been returned back.
Methods For Returning
You can easily return your product in two ways Online Return or you can also return the product back to the store. For more information related to Ace Hardware, Return Policy read below.
Returning To Store
- Return product to store near you.
- Return your product within 30 days from purchase.
- Opened or used product is not returnable.
- In case of a defective product, immediately inform customer care.
- Return not excepted after 30 days.
- Get a refund with less applicable shipping charges, handling, and other charges.
- If you are far away from Ace Retail store you can try alternative return, then contact to Customer Care 888-827-4223
- While returning the product back, provide paperwork as well as original receipt and any other parts and accessories. (Including all the paperwork also)
- Keep one valid photo ID along with you.
- For returns after 30 days please contact the manufacturer directly.
Online Returning
- In online returning company has not provided with much information so please contact customer care 888-827-4223.
- Return your product within 30 days from purchase.
- Opened or used product is not returnable.
- In case of a defective product, immediately inform customer care.
- Return not excepted after 30 days.
- Get a refund with less applicable shipping charges, handling, and other charges.
- If you are far away from Ace Retail store you can try alternative return, then contact to Customer Care 888-827-4223
- While returning the product back, provide paperwork as well as original receipt and any other parts and accessories. (Including all the paperwork also)
- Keep one valid photo ID along with you.
- For returns after 30 days please contact the manufacturer directly.
Ace Hardware Corona Virus Response
It is important to take precautions in this tough time where everyone is facing threat from corona virus. It is necessary that we maintain the social distancing protocol and be safe and healthy. Ace hardware therefore chose to close their stores until the situation is more undercontrol and safer for the public.
Exchange Product
- Exchange your product to store near you.
- How does the Ace Rewards program work?
- Exchange within 30 days from purchase.
- Opened or used product is not exchangeable.
- Exchange not excepted after 30 days.
- Get an exchange product with less applicable shipping charges, handling, and other charges.
- If you are far away from Ace Retail store you can try an alternative exchange, then contact to Customer Care 888-827-4223
- While exchanging the product back, provide paperwork as well as original receipt and any other parts and accessories. (Including all the paperwork also)
- Keep one valid photo ID along with you.
- For exchange after 30 days please contact the manufacturer directly.
Get Your Refunds
- Return your product to the store near you.
- The shipping cost is not returnable, except if you receive different items or a defective item.
- The company will process your refund within 7-10 days form the return.
- If Ace rewards used to pay, then rewards will be issued in the original form of payment.
- Suspect for fraud or abuse will not come under Right To Refund.
FAQs
What is the return policy for ace hardware?
The product can be returned within 30 days from its purchase. Products accept gas-powered equipment and Ace hardware gift can be returned within 30 days. Shipping charges will be given if the item returns within 30 days.
How does Ace Rewards program work?
For every $1.00 you spend at participating at Ace Hardware retail store, you will earn 10 rewards points. For every 2,500 points you’ll earn for that you’ll receive $5.00 as a reward.
Can I return unused paint?
Not much happy with the paint then you can easily return that paint back. Simply return the unused paint portion in its original container within 30 days. You will get your refund back.
Summary
We hope our content was helpful. Ace Hardware Return Policy will help you in all the possible ways to return or exchange your product. It will also help you to get your refunds backs. Also refer to our other contents Big Lots, Sony Return Policy, Carphone Warehouse Return Policy, And Xbox Return Policy.
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