Sony Return Policy: Tried any of our latest electronic products from Sony? They have launched many products which are a must-try. After you have bought any of their products and a defective product has reached you, there’s nothing to worry about. We would guide you to change that defective product back.
Sony will help you in many ways such as you can also return any of the products which you don’t like much. As well as you can also exchange any of the defective products and in exchange, you can get the new one.
About Sony Return Policy
Sony Return Policy states you can return your product if it is defective in nature. You will have a 30 days time period to make your return back to Sony. You may ask for an exchange as well. Sony follows a process through which they determine your return/exchange request.
| Name | Sony |
| Location | Global (specific policies may vary by region) |
| Return Period | 30 days from the date of receipt |
| Return Method | Online through Sony’s website or via customer support. Products must be returned in original packaging with all accessories. |
| Exchange Period | 30 days from the date of receipt (same as return period) |
| Exchange Method | Contact Sony customer support for instructions. Products must be in original condition and packaging. |
| Refund Period | Within 14 days of receipt of returned products |
| Refund Method | Refunds are processed back to the original form of payment. For certain items like large TVs, a restocking fee may apply. |
| Official Website | Sony Official Website |
| Contact Number | 1-800-249-SONY (7669) |
Methods To Return
You can easily return your product back by any of the ways as mentioned. The product can be returned easily by using an online service or can also be returned by visiting any of the SONY shops near you. Sony Return Policy will help you to make your return process easy, the same as Xbox.
Online Returns
Return your product easily, by using any of our Online return services. Sony has pride in its quality of products and services and we also value it. After purchasing in case you think that you are not much satisfied with the product, you can easily contact us to know more about the return, exchange, or credit for the product back within periods of 25-30 days from purchase.
For any of the queries in your mind don’t worry you can easily contact us at sonystore.au@ap.sony.com. Please contact me between 9 am to 5 am (AEST)(Monday-Friday) Sony Return Policy is always there to help you out.
Steps to return your product back:
- Contact any of the Sony stores near you within the time period of 25-30 days from purchase. Contact at sonystore.au@ap.sony.comto to get more information related to returns/exchange or refund. Have advice (RA) generated and the original item returned before refunds or credits generated.
- Returned product must be in its original packing. Opened items such as movies, music, games, and software cannot be returned.
- Charges for shipping and handling are not refundable unless a replacement item that is shipped is being damaged, or faulty when it opened out from the box which is Sony’s responsibility.
- Product purchased from Sony online also contains Sony Online order reference Id.
- Accordingly, to the original price, refunds and exchanges will be issued.
Online Return To Stores
If any of the items purchased online and you want to return them back to the store, in that case, please contact Sony Customer Service in order to proceed with the returns.
Sony Covid-19 Response
- They established the “Sony Global Relief Fund for COVID-19,” for those who are suffering from covid-19.
- They maintained proper guidelines at the workplace for the safety of the customers and employees.
- Proper sanitization is done.
- Mask and gloves are made compulsory.
Damaged Products In Transit /Faulty Products
We understand the level of disappointment when you get a damaged product out of the box or the product is not working properly. So in all that situations, no other extra additional charges will be considered, Same as Lenovo. For more information related to the Sales terms please contact at sonystore.au@ap.sony.com to get your exchange or refund. Damaged products must be sent back to the company in that particular condition only. Along with all the original payment slips and other original accessories.
Exchange Online Purchase
You can also exchange your online purchased product easily and can get a new one in its exchange. To Exchange your product follow the below steps:
- Contact Sony Store within a period of 25-30 days from the day of purchase at sonystore.au@ap.sony.com to start your exchange process. All the Returns, exchanges, or refunds will be generated accordingly to the (RA) return advice for the original item returned before refund or credits are generated.
- If possible, our team will come and pick the product by courier pick up for items from you. Sony will not assume any of the liability lost for the items. A shipping method that can be traceable is recommended. Keep documents along with you at the time of return.
- A refund will be generated only after the product is been received. You will get your refund back in your account within 7-10 working days from the purchase.
Refund
Your refund will be issued once the item is been received by Sony. Within 6-10 working days from receipt, your refund will be issued.
- If you receive a faulty or damaged product out of the box, then, in that case, Sony will give you service for replacing your purchase with a new item.No other additional charges will apply for your product. And also Sony will arrange a replacement to ship back.
- Replacement for an item with incorrect style or color can be easily returned or exchanged back by Sony. You will get your refund, only after the product is received back.
- While exchanging with Sony, some additional shipping charges can be charged depending on the size.
- The customer will get the refund in its original form of payment only.
- Gift cards and Other Sony Entertainment Network vouchers cannot be return or exchanged.
So the above mentioned are the points by going through which you can easily complete your refund process. There not much change between the Samsung and Sony refund policies.
FAQs
Does Sony have International Warranty?
Sony has a limited International Warranty. Which covers some of Sony’s manufacturer’s warranty outside the country of purchase.
How long is Sony warranty?
Sony simply provides 1 year warranty period for any of the items purchased from Sony.
Is Sony warranty transferable?
Yes, you can transfer your Sony warranty. All you need is original documents related to your product.
How many days we get for returning the product?
You will have a 30 days time period to make your return back to Sony.
In how many days refund will be generated?
Refund will generate only after the product is been received. You will get your refund back in your account within 7-10 working days from the purchase.
Summary
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Go through some of the similar return policy articles such as Carphone Warehouse, Xbox And HP.
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