Ashley Furniture Return Policy | Refund | Exchange Explained

Purchased any from Ashley Furniture. But still not satisfied with the furniture, return that product back to Ashley Furniture Return Policy. Ashley Furniture will help you to return a product and get your refund back.

The company will help you to exchange or return your product back. Products must be returned or exchanged within 30 days. If product defects then inform customer care within 72 hours.

Ashley Furniture Return Policy

As per the Ashley Furniture Return Policy, return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, immediately inform customer care. Return not excepted after 30 days. In case of shipping defect, the company will repair the product. Will also help you with return or exchange for warranty products. Ashley will help you to return or exchange any of the defected product.

Name	Ashley Furniture
Location	Worldwide
Return Period	30 days for Standard Shipping, 7 days for In-Store purchases
Return Method	Call customer care or report damage within the required time frame
Exchange Period	30 days
Exchange Method	In-store and online
Refund Period	7-10 days after return receipt
Refund Method	Payment method used at purchase
Official Website	ashleyfurniture.com
Contact Number	866-436-3393

Key points

Mandatory key points to Ashley Furniture Return Policy:

1. Return your product within 30 days from purchase.
2. Opened or used product is not returnable.
3. In case of a defective product, immediately inform customer care.
4. Return not excepted after 30 days.
5. In the case of shipping defect, the company will repair the product.
6. Product defected but still in warranty then Ashley will help you to return that product back.
7. In case defect after 30 days consult to your nearest customer service.

Methods For Returning

You can easily return your product back to Ashley Furniture Return Policy in two ways (i) By returning your product back to the store and (ii) By returning your product back online

In-Store Return Policy

1. Return details for a product written on the packing list.
2. Standard Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned.
3. Contact Customer care for further details at 866-436-3393.
4. Return Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
5. Once the product is been returned, a refund will be issued.
6. Include the original shipping slip along with the packaging box.
7. Return your product within 30 days from purchase.
8. Opened or used product is not returnable.
9. In case of a defective product, immediately inform customer care.
10. Return not excepted after 30 days.
11. In the case of a shipping defect, the company will repair the product.
12. Product defected but still in warranty then Ashley will help you to return that product back.
13. In case of defect after 30 days consult your nearest customer service.
14. Call on contact no. displayed on the confirmation mail for more information.
15. Securely pack along with all the other accessories will be only accepted.
16. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
17. Sale Clearance item cannot be returned. Unless it is delivered damaged.
18. For more details visit Ashley.

Online Return Policy

Ashley Furniture Return Policy for online purchases is as follows:

1. Return your product within 30 days from purchase.
2. Opened or used product is not returnable.
3. In case of a defective product, immediately inform customer care within 72 hours.
4. Return not excepted after 30 days.
5. In the case of a shipping defect, the company will repair the product.
6. Product defected but still in warranty then Ashley will help you to return that product back.
7. In case of defect after 30 days consult your nearest customer service.
8. Extra charges for return shipping fees.
9. Call on contact no. displayed on the confirmation mail for more details.
10. Securely pack along with all the other accessories will be only accepted.
11. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent any other damages.
12. Return for sale clearance cannot be done. Unless it is damage delivered.
13. For foundation and mattresses return not available.
14. Return available only in case of damage while delivery. (for foundation and mattresses)

Ashley Furniture Corona Virus Response

Ashley furniture has always put its employees and customers first. Therefore they have been very careful and are taking super extra care when it comes to the cleaning and disinfecting process. They have been following all the guides of what all precautions should be taken. The employees are provided every necessary equipment to keep the employees and the people around them safe. This means they are providing the services but at the same time, they are aware of the situation and are taking extra care.

Exchange Product

Ashley Exchange Policy for returning your items for a replacement product:

1. Appropriate price will be issued for exchanges, credits, and refunds.
2. Accordingly, to the applicable law, taxes will be refunded.
3. Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
4. Opened or used product is not exchangeable.
5. In case of a defective product, immediately inform customer care within 72 hours.
6. Exchange not excepted after 30 days.
7. Product defected but still in warranty then Ashley will help you to exchange that product back.
8. In case defect after 30 days consult to your nearest customer service.
9. Extra charges for return shipping fees.
10. Call on contact no. displayed on the confirmation mail for more details.
11. Securely pack along with all the other accessories will be only accepted.
12. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
13. Exchange for sale clearance cannot be done. Unless it is damage delivered.
14. For foundation and mattresses exchange not available.
15. Exchange available only in case of damage while delivery. (for foundation and mattresses).

Get Refund

Here is the Ashley Refund policy, based on this you will get refunds for returns made at Ashley Furniture:

1. Refund will be issued within 7-10 days.
2. Accordingly, to the applicable law, taxes will be refunded.
3. Refunds or credits are based on payment methods used to purchase.
4. Shipping charges are nonrefundable.
5. Appropriate price will be issued for exchanges, credits, and refunds.
6. Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
7. Product defected but still in warranty then Ashley will help you to get a refund for the product back.
8. In case defect after 30 days consult to your nearest customer service.
9. Extra charges for return shipping fees.
10. Call on contact no. displayed on the confirmation mail for more details.
11. Refund for sale clearance cannot be for the same price. Unless it is damage delivered.
12. For foundation and mattresses refund not available.
13. Refund available only in case of damage while delivery. (for foundation and mattresses).

FAQs

Does Ashley Furniture have a return policy?

Yes, it provides you with the return policy. Depending on each store operated independently they will have their own return policies regarding returns and exchange.

Can furniture be returned?

You can easily return furniture back in case you don’t like that much. Return within 30 days from the purchase. Customer cannot return a direct shipped product.

Does Ashley Furniture have a warranty?

Ashley Furniture provides you with a limited warranty. Limited lifetime warranty depends on the product such as sofas, chairs, ottomans, etc.

For more details contact

Contact No. 866-436-3393

Summary

Feels like that we are able to solve all your problem regarding the return policy. Still, have any of the doubts feel to ask as just write them down in the comment section. Also, refer to our other contents HomeSense Return Policy, Lord And Taylor Return Policy, Office Depot Return Policy, And Tuesday Morning Return Policy.

Don’t forget to share your experience with the company to write down in the comment section. It will help other customers.